Return & Refund

Return & Refund - FAQs

1. Return & Refund Policy

   We're happy to help with returns or exchanges if your purchase arrives *defective or damaged. See our product return terms for details:

   + What Criteria Can We Meet and Cannot Meet for Returning or Receiving A Refund?

   What Are the Requirements for Returning and Receiving A Refund?

   • *All products are in original conditions, packaging, tags intact, unworn, unwashed, & unused.
   • You are required to create an unboxing video after receiving the product (from the beginning of opening the package without stopping/pausing the video).
   • Without an unboxing video, product complaints will not be processed.
   • You’re receiving wrong or damaged/faulty product, doesn't match with description, or not in complete condition.
   • You want to change the size (applicable for shoes, helmet, jersey, and glove only & while stock last)* The customer is required to pay the delivery cost to the warehouse, then Rodalink will bear the cost from the warehouse to customer's address.
   • Balance top-up is required for product replacement with higher price, while the remaining credit for a lower price can be converted to another product of your choice. 

   What Circumstances That We Can’t Assist to Return/Exchange and Receiving A Refund Your Item?
   

   • You're changing your consideration on the item.
   • Product that isn't compatible with your bike are non-returnable, but we're happy to exchange them, except tire and tube.
   • The product has already been exchanged once.
   • All Nutrition products are non-exchangeable.

   + How Can I Return an Item I Purchased?

   • Contact Rodalink Customer Care by mentioning the order number with picture of the product & detail reason of the return or exchange within 7 days after you receive the product.

   + When Do I Receive the Return, Exchange, or Refund of The Product I Purchased?

   • Please allow us 7 days (bike accessories only) for exchange after we received your returned product.
   • Please allow us 14 days for refund after we received your returned product. Refunds will be returned to your original payment method.
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