Rodalink Member

Rodalink Member - FAQs

1. How to update the personal information on my account?

   You can update your account information as follows:

   • Name
   • Date of Birth
   • Gender
   • Phone Number
   • Email Address
   • Rodalink.com Account Password

   Below are the steps to update your personal information:

   + Mobile version

   1. Login to your Rodalink.com account and choose “My Account”.

   

   2. Update account information.

   

   

   + Dekstop version

   1. Login to your Rodalink.com account and choose “My Account”.

   

   2. Update account information.

   

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2. The benefits of being Rodalink Member

   BE A PART OF THE

   Get more benefits: Member points, New arrivals Updates, Best Offers, and Members-Only Events!

   Sign up now and relish in the excitement.

   SIGN UP NOW

   Benefits of Becoming a Rodalink Member

   IN-STORE AND ONLINE TRANSACTIONS

   

   SHOP MORE, EARN MORE BENEFITS

   + HOW TO GET POINTS?

   Becoming part of the Rodalink Member enables you to accumulate Rodalink points on all your transactions at Rodalink stores or on Rodalink.com. These points can be utilized as discounts for your upcoming purchases.

   + HOW MANY POINTS DO I GET?

   For every purchase of RM 3 you are entitled to receive 1 point that can be used for future purchases in multiples of 100 points that is redeemable to RM 6 (applies in multiples).

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3. How to Redeem My Points?

   Below are the steps to Redeem your Points at Rodalink.com:

   + Mobile version

   

   *For further explanation, you can read the point overview here.

   + Desktop version

   

   *For further explanation, you can read the point overview here.

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4. How Do I Calculate My Points if A Return or Refund Happens?

   If there's any return and refund for transaction that was using point redemption, the points redeemed will be returned by the number of points used (maximum value of the product price) and if there's any balance left then it will be returned with funds (cash) through the initial payment method.

   Ilustration If There's Returned or Refunded Products:

   Point Information Before Purchase
   Initial Point	530 points		530 points
   Point conversion to RM	RM 31,6		RM 31,6
   	Refund <= Point		Refund > Point
   Order
   Product	Lamp	Bottle	Lamp	Bottle
   Price	RM  20	RM  30	RM   20	RM   30
   Subtotal	RM  45		RM   45
   Redeemable Point to RM	- RM  21		- RM   21
   Redeemable Point Conversion	350 Points		350 Points
   Remaining Payment	RM  24		RM   24
   Refund Information
   Returned & Refunded Product	-	RM   30	RM   20	-
   Returned Point	RM   30		RM  15
   Returned Point Conversion	500 Points		250 Points
   Returned Fund (Cash)	-		RM   5
   Point Earning Before Refund	8 Points		8 Points
   Point Reduction After Refund	8-5 = 3 Points		8-3 = 5 Points
   Final Point	530-350+500+3 = 683 Points		530-350+250+5 = 435 Points

   *Redeemable Point	=	Multiply of RM 3 (50 Points) with a maximum discount of 50% of your total purchase.
   *Prorate Discount	=	(Qty x Product price) / Purchase subtotal x discount
   Prorate Discount of Lamp	=	(1 x RM 20) / RM 45 x RM 21 = RM 9.33
   Prorate Discount of Bottle	=	(1 x RM 30) / RM 45 x RM 21 = RM 14
   *Purchase Point Reduction	=	Product price x Prorate Discount
   Point Reduction for Lamp Purchases	=	RM 20 - RM 9.33 = RM 10.67 = 3 Points
   Point Reduction for Bottle Purchases	=	RM 30 - RM 14 = RM 16 = 5 Points
   *Point Earning	=	Payment / 3 (1 point for every RM 3) = A Result
   		A Result – Purchase Point Reduction = B Result
   *Refund Illustration =< Point	=	RM 24 / RM 3 = 8 points
   		8 Points – 3 Points = 5 Points
   *Refund Illustration > Point	=	RM 24 / RM 3 = 8 points
   		8 Points – 5 Points = 3 Points

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5. Can Rodalink membership be transferred to another person?

   No, Rodalink membership accounts cannot be transferred to another person for security reasons has context menu.

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