Return & Refund Policy

What Are the Requirements for Returning and Receiving A Refund?

• *All products are in original conditions, packaging, tags intact, unworn, unwashed, & unused.
• You are required to create an unboxing video after receiving the product (from the beginning of opening the package without stopping/pausing the video).
• Without an unboxing video, product complaints will not be processed.
• You’re receiving wrong or damaged/faulty product, doesn't match with description, or not in complete condition.
• You want to change the size (applicable for shoes, helmet, jersey, and glove only & while stock last)* The customer is required to pay the delivery cost to the warehouse, then Rodalink will bear the cost from the warehouse to customer's address.
• Balance top-up is required for product replacement with higher price, while the remaining credit for a lower price can be converted to another product of your choice. 

• You're changing your consideration on the item.
• Product that isn't compatible with your bike are non-returnable, but we're happy to exchange them, except tire and tube.
• The product has already been exchanged once.
• All Nutrition products are non-exchangeable.

• Contact Rodalink Customer Care by mentioning the order number with picture of the product & detail reason of the return or exchange within 7 days after you receive the product.

• Please allow us 7 days (bike accessories only) for exchange after we received your returned product.
• Please allow us 14 days for refund after we received your returned product. Refunds will be returned to your original payment method.