FAQs

Welcome to Rodalink help center

• 

  Shopping

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  Payment

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  Delivery

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  Return & Refund

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  Promotion & Voucher

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  Product

• 

  Rodalink Member

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  About Rodalink

Frequently Asked Questions

1. Shopping at Rodalink.com

   You can order from our website in 4 easy steps.

   1. HOMEPAGE / CATALOGUE PAGE
      Browse around our shop to find what you would like. After you have found the interested product, click on the product image which takes you through to the product detail page.
   2. PRODUCT PAGE
      Here you find the product details & product reviewed(if any) by our customer who bought it before.
      Then all you have to do is select the choices(if any) & click on the "Add to Cart" button.
   3. CART PAGE
      Review your order and make sure all the details are correct. If the order is correct, click on “Proceed to Checkout” or “Checkout with Paypal” to proceed with purchasing, otherwise click “Remove” or “Continue Shopping” to make changes to your current selection.
   4. CHECKOUT PAGE
      If you are a first time customer, you may register a user account with us by clicking “Register Account”. Address information is automatically filled up unless you wish to have purchased item deliver to different address. Once you’re sure everything is correct, click “Proceed to Payment”.
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2. Credit Card / Debit card / Online Banking / E-Wallet / DuitNow QR Payment

   Below are the steps to make “Credit Card / Debit card / Online Banking / E-Wallet / DuitNow QR Payment” via Ipay88 Payment Gateway:

   1. Choose “Ipay88 Payment Gateway”.

   + Desktop version

   

   + Mobile version

   

   2. Fill in the data, click “Proceed” and pay.

   + Pay using Credit Card / Debit card / Online Banking / E-Wallet

   

   + Pay using DuitNow QR Payment

   

   

   

   

   

   3. Done, your order will be processed soon.

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Latest Questions

1. Can Rodalink membership be transferred to another person?

   No, Rodalink membership accounts cannot be transferred to another person for security reasons has context menu.

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2. Atome Buy Now, Pay Later Payment

   You can use Atome when you see Atome QR code at a store's checkout or when you see Atome listed as a payment option at a website.

   Below are the steps to make “Atome Payment”:

   + Scanning QR code at the store checkout with a phone

   Use your Atome app to scan the code that is displayed at a store’s checkout. Look out for various vouchers to be applied via the app.

   

   

   

   

   + Pay in browser

   Select Atome as the payment option. Then, 1) use Atome app "Pay" to scan the QR code provided or 2) enter your Atome registered mobile number. An OTP will be sent to that number and once you have entered the OTP into the field and the information is verified, tap "Next" to proceed to the completion page.

   

   1) Scan QR code

   

   

   

   

   

   2) Enter registered mobile number

   

   

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3. ShopBack Pay Payment

   Below are the steps to make “ShopBack Payment”:

   + Mobile version

   1. Choose “ShopBack Pay”.

   

   

   2. Complete payment with "ShopBack App".

   

   Select “Swipe to Pay” button on the ShopBack app.

   

   3. Done, your order will be processed soon.

   + Desktop version

   1. Choose “ShopBack Pay”.

   

   2. Complete payment with "ShopBack App".

   

   Select "Scan & Pay" on the ShopBack app and “Swipe to Pay” button.

   

   

   3. Done, your order will be processed soon.

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4. How to update the personal information on my account?

   You can update your account information as follows:

   • Name
   • Date of Birth
   • Gender
   • Phone Number
   • Email Address
   • Rodalink.com Account Password

   Below are the steps to update your personal information:

   + Mobile version

   1. Login to your Rodalink.com account and choose “My Account”.

   

   2. Update account information.

   

   

   + Dekstop version

   1. Login to your Rodalink.com account and choose “My Account”.

   

   2. Update account information.

   

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5. Does Rodalink also sell in other marketplaces?

   Yes, currently we also sell our products at Shopee Malaysia. Please be aware if there are other marketplaces using Rodalink Malaysia's name. For secure transactions, kindly purchase our products at Rodalink.com, Rodalink Malaysia via Shopee, and Rodalink Store only.

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6. How do I see my Rodalink coupon or voucher code?

   Below are the steps to view your Rodalink coupon or voucher code:

   + Versi Mobile

   1. Login to your account first. Login click here.

   2. Click “My Account”.

   

   3. Select "My Voucher" menu to show all the coupons or voucher codes that you have.

   

   

   

   You can also see all coupons or voucher codes on the checkout page.

   

   

   + Versi Dekstop

   1. Login to your account first. Login click here.

   2. Click “My Account”.

   

   3. Select "My Voucher" menu to show all the coupons or voucher codes that you have.

   

   

   You can also see all coupons or voucher codes on the checkout page.

   

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7. The differences between Home Delivery and Click & Collect

   • Home Delivery means after completing the payment, the products will be delivered directly to the customer's address within 1-5 business days. Our customer care will inform the invoice via email.
   • Click & Collect means the product can be taken at the Rodalink Stores that you have chosen and it is free delivery. The products have always been checked by our team before being taken home by the customer. Our customer care will send a notification via email “Your order at RODALINK is ready for pickup: 400000xxxx.”

   **Keep in mind that the Rodalink Stores option that appears in “Check Stock in the Nearest Stores” is the Rodalink Stores that has available stocks of all products contained in your shopping cart.

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8. How to find out the product stock availability?

   Products that can be found at Rodalink.com/my are ready stock in our central warehouse only.

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