What Does The Bike Warranty Cover?

1. Polygon warranty only covers bike frame and non-suspension fork.
2. ENTITY-branded parts and electricity components equipped on E-bike.
3. Paint and sticker are not covered in this warranty.
4. Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.

1. For bike frame and non-suspension fork:
   

   Coverage	Warranty Period
   Alloy based frame and fork	10 years
   Carbon based frame and fork	5 years
   Steel based frame and fork	5 years
   Dual suspension series frame	5 years
   E-bike frame	5 years
   Trid & Trid ZZ series frame dan fork	2 years

2. For ENTITY-branded electricity part/component : 2 (two) years since the date of purchase.
   
   

1. Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
2. Bike / frame that is bought from Polygon authorized online stores Polygon www.polygonbikes.com (proven by official invoice/receipt/warranty card).
3. The original owner and is not transferable.
4. Registered purchase at www.polygonbikes.com or through Polygon authorized dealers/shops.
   
   

1. The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
2. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
3. There is a damage due to incompetence of not following owner’s manual.
4. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
5. The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
6. The bike is an ex-prototype or ex-demo bike.

1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
2. Bring the bike to the dealer/shop and present your ID card.
3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
   
   • Bike frame number.
   • Picture(s) of defective part(s).
   • Picture(s) of the complete bike.
4. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.

1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
2. This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.

Note:  The frame-fork warranty period is valid from the date of purchase as reflected on the invoice.

1. Marin warranty only covers bike frame and non-suspension fork.
2. The complete bicycle is warranted for one year (from the date of purchase), including all original parts on the bicycle except tires, tubes, chains and other wear & tear items. Paint and decals are covered under this warranty.

1. Bike/frame that is bought from Marin authorized dealers/shops (proven by official invoice/receipt/warranty card).
2. The warranty is only valid for the original owner and is not transferable.
3. Registered purchase at  www.marinbikes.com  or through Marin authorized dealers/shops.

1. Contact the dealer/shop where the bike was originally purchased and describe the issue(s).
2. Bring the bike to the dealer/shop and present your ID card.
3. Warranty claims will be forwarded to Marin Warranty Team with following evidence: 
• Bike frame number.
• Picture(s) of defective part(s).
• Picture(s) of the complete bike.
4. The defective part(s) and bike may need to be sent to Marin distributor when necessary at owner’s cost.

(*) The final decision of every warranty claim is taken under Marin discretion.

1. Parts/components/spare parts/wear & tear out on the bike are not covered by the warranty.
2. Claims for all non-Marin brand parts will be handled by each brand's warranty policies.

You can register your Tern bike for warranty through the official Tern website. By registering your bike, you will indirectly become a member of Tern and will get the following benefits:

1. New product information or claim & recall if any.
2. Special offer from Tern.

Note: Obtain a 10-year warranty by registering within 30 days of purchase

All warranties provided by Tern have the following terms & conditions:

1. Normal use with recommended loads and road terrain.
2. Assembly or installation of parts and supporting components that do not comply with standards.
3. Damage due to non-compliance with the owner's manual/manual book.
4. Modification by adding or subtracting bicycle components that don’t comply with the standard specification (details can be checked here).
5. The outer paint (clear varnish coating) that fades.
6. Damage due to natural disasters such as: floods, tsunamis, fires, etc.
7. Demo/Prototype bikes are not covered by the warranty.
8. You can see more detailed information by clicking here and here.

* The final decision of every warranty claim is taken under Tern's discretion.