Delivery

Delivery - FAQs

1. Delivery method at Rodalink.com

   Currently, Rodalink has 2 delivery methods, namely "2Hr Click & Collect" (if the stock is available at the store) and "Home Delivery". The delivery cost of the “2Hr Click & Collect” option is free. Meanwhile, for the "Home Delivery" option, Rodalink is currently using the services of third parties and the delivery cost is listed below: 

   Total Purchases	Delivery Cost
   Total purchase value below $100	$5.00
   Total purchase value above $100	$10.00
   Child seat & bike trainer	$10.00
   Bike purchase	$40.00

   For further explanation, you can read the delivery overview here.

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2. Delivery Overview

   1. Delivery Terms & Conditions
      1. Products Delivery is based on product stock availability.
      2. Every product Delivery always includes an invoice that will be sent by email.
      3. Rodalink uses the services of a third party (courier) for delivery the products.
      4. Several products in one purchase could be sent separately from several Rodalink stores depending on stock availability.
   2. Bicycle & Non-Bicycle Delivery
      Bicycle and non-bicycle products will be delivered by different third-party couriers. The delivery time is described as follows:
      

      Category	Delivery
      Non-Bicycle	2-5 business days
      Bicycle	4-7 business days

      Note:
      For bicycle purchases
      The process will take around 4-7 business days due to assembly and checking before the delivery arrangement. Delivery can be done on any day once the bike is ready to be delivered. The customer support will send you a prior email notification to inform the delivery schedule.
       
   3. 2Hr Click & Collect
      You can now Click & Collect your order by using our “2Hr Click & Collect” service. The service is now available for all products (except bikes) as long as it’s available in store.
      1. What Happens After I Choose This Method?
         You will receive emails with the details of your order. Once your order is ready to be collected, you will receive an email notification.
      2. How Do I Collect My Order?
         To collect your order, simply meet one of our team at the store for assistance. Do bring along your ID and email notification to collect your order.
      3. How Long Do I Have To Collect My Order?
         You may collect your order starting 2 hours after completing the order up to 7 days of receiving email notification.
      4. What Happens If I Unable To Collect My Order Within 7 Days?
         Your order will be cancelled and will be refunded to your account.
      5. Can I Return My Product As Well When Using 2Hr Click & Collect Service?
         Yes, you can. Please check our Return and Refund terms accordingly.
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3. The differences between Home Delivery and 2Hr Click & Collect

   • Home Delivery means after completing the payment, the products will be delivered directly to the customer's address within 2-5 business days for non-bike and 4-7 business days for bike purchases. Our customer care will inform the detailed delivery schedule via email.
   • 2Hr Click & Collect means the product can be taken at the Rodalink Stores that you have chosen with an estimated processing time of around 2 hours after completing the order and it is free delivery. The products have always been checked by our team before being taken home by the customer. Our customer care will send a notification via email “Your order at RODALINK is ready for collect: 300000xxxx.”

   **Keep in mind that the Rodalink Stores option that appears in “Check Stock in the Nearest Stores” is the Rodalink Stores that has available stocks of all products contained in your shopping cart.

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4. Why I can't find the "2Hr Click & Collect" option during the checkout process?

   You can't find the 2Hr Click & Collect option due to the stock of your chosen product doesn't available at the store. Therefore your chosen product only can be delivered to your address using Home Delivery option.

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5. Does Rodalink.com ship overseas?

   Sorry, currently Rodalink Singapore does not serve overseas shipment. We only serve the delivery within Singapore.

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